Possibilities of Good Conversation

“I want to stay as close to the edge as I can without going over. Out on the edge you see all kinds of things you can’t see from the center.” — Kurt Vonnegut

When I asked a group of 50 members of the Silicon Valley Organization Development Network during my presentation in June about the role of good conversations in creating change, here is what some of them said:

  • Encouraging collective wisdom to emerge
  • Expanding knowledge and perspective
  • Growing healthy relationships
  • Creating something more than and beyond what each individual brings
  • Creating a sense of shared ownership

How might you and your meetings change for the better if you thought of them as opportunities for good conversations? What possibilities might you discover if you dedicated at least one meeting or conversation a month to expanding people’s perspectives, inviting their wisdom into the room, and strengthening your relationships?

The recipe for a good conversation includes asking questions of genuine curiosity, opening to truly understand the perspectives of others, listening as if your life depended on it, sharing your highest aspirations and deepest concerns, and remaining connected to yourself and others when you disagree and when you don’t know, when the way forward is unclear. Good conversation goes to the edge of what you know and steps into the uncertain to create something beyond what individuals bring.

Perhaps there’s a conversation you’ve been hoping to have about a question you’ve been mulling or a nascent idea you’ve been chewing on or an emerging issue that is worrying you. Invite others to join you on the edge and see what possibilities good conversation stimulates.

Mary’s book—“Talk Matters! Saving the World One Word at a Time”—was named one of the best indie books of 2017.  Click here to purchase it.

Glue or Acid?

“Words are the finest invention that human beings have ever made. They build bridges and burn ‘em down. Glue or acid, that’s what the words you say will be.” So says Tyner, a character in Little Green, a novel by Walter Mosley. Think about your recent conversations. How many words used by you and others were glue and how many were acid? Bridge-building or glue words are ones that express caring, interest, and perspectives as … Read more…

Ask Really Big Questions

A participant in a recent leadership workshop asked me an evocative question: “What is your favorite chapter in your book?”. Given that the workshop focused primarily on communication skills I referred her to Chapter 9 on Six Indispensable Communication Skills in Talk Matters!. But then I paused and realized that one of my favorite chapters is Chapter 1 in which I describe the propositions underlying the practices that are the focus of the book. “They … Read more…

Suspending Judgment

This year I have the privilege of serving on the dissertation committee for Jen Mason, an engaging and highly competent graduate student conducting seminal research into “Mindfulness, Suspension and Learning in Multi-Stakeholder Groups” for her Ph.D. from Prescott College. I am grateful for this opportunity to reconsider the importance of “suspension” in productive dialogue and collaboration. I first encountered this idea while participating in a series of International Women’s Dialogues through the Dialogue Project at … Read more…

Seeking the Great Perhaps

“I am going to seek the great perhaps.” These were Francois Rablais’ last words according to his biographer Peter Anthony Motteux. Rabelais was a French renaissance writer, physician, humanist, monk and Greek scholar.* I sincerely hope that none of us have to wait until our final words to seek the great perhaps in our conversations. To me the “great perhaps” hints at what might be possible in the future, including when we engage in “good … Read more…

Conversation Is A Team Sport

I enjoy watching basketball, especially during the National Basketball Association (NBA) playoffs when the level of skill and teamwork approach their apex. The team that wins is usually the one that plays as a team instead of one in which one or two players hog the ball. Just as in conversation, individual skills matter but skill and teamwork matter more. Used in tandem, they raise everyone’s level of play. Certain individual skills increase teamwork on … Read more…

“Go-To” Skill #2: Asking Questions of Genuine Curiosity – Revisited

This blog entry was originally posted on November 4, 2015. We think this skill is more important than ever. Listening (“Go-To” Skill #1) and asking questions of genuine curiosity (“Go-To” Skill # 2) are the keys to the kingdom of understanding and working well with others to solve tough issues. Without these two, we are stuck in the movie Groundhog Day, recreating the same conversation over and over again until we get it right. In “Change Your … Read more…

“Go-To” Skill #1: Listening – Revisited

This blog entry was originally posted on October 28, 2015. We think this skill is more important than ever. Listening is the most underutilized and essential element there is for meaningful conversation. It is good for whatever ails any meeting. Although it does not cure a common cold, it does prevent misunderstandings, strengthen relationships, and help people clarify their thinking. So, why don’t we listen more deeply and more often? Among many possible reasons, three stand … Read more…

Remember, How We Talk Matters

In the introduction to “How We Talk Matters,” I wrote, “Our need to talk better together has never been greater.” Little did I know then how much more separated,  polarized, and combative we would become. My purpose then remains my purpose today: to provide inspiration, tips and tools to create constructive conversations about consequential questions. Please share this with anyone you think might be interested in helping all off us improve the tone and constructiveness … Read more…

Winning Or Losing?

Some believe living is all about being right/winning OR being wrong/losing. This either/or perspective is exciting and fun in sports. We can root for our team or favorite athlete with passion. However, this way of thinking is destructive in conversations and when we are trying to get stuff done with others. What does it mean to “win” in conversations? Convincing others your solution is the right one? Silencing others? Dominating the conversation? Looking good in … Read more…