Curious about Curiosity #3: Impact of Curiosity

This is the final installment in a three-part series on curiosity. Today’s entry explores the role of curiosity at work and its relationship to organizational and group performance. In the February 13 post we investigated being curious internally, i.e., self-reflection. The February 27 post explored cultivating curiosity in others.  What does curiosity have to do with the performance of your team or organization? A lot, according to Adi Ignatius, editor in chief of the Harvard Business Review. Curiosity is the … Read more…

Curious about Curiosity #2: Cultivating Curiosity

This is the second installment in a three-part series on curiosity. Today’s entry considers how to cultivate curiosity in others and in yourself about others. In the Feb. 13 post we investigated being curious internally, i.e., self-reflection. Finally, on March 13 we will explore the role of curiosity at work and its relationship to organizational and group performance. In a recent conversation with colleagues and former students, they wondered aloud about how, in difficult conversations or situations … Read more…

Curious about Curiosity #1: Self-Reflection

This is the first installment in a three-part series on curiosity. Today’s post investigates being curious internally, i.e., introspection. February 27’s entry will consider how to cultivate curiosity in others and in yourself about others. Finally, on March 13 we will explore the role of curiosity at work and its relationship to organizational and group performance. What if the old proverb about curiosity killed the cat is wrong? What if it is lack of curiosity that kills … Read more…

Surrendering Certainty

Life is a constant journey exploring the unknown. Despite our best attempts to hang onto certainty with plans, to-do lists, beliefs, and opinions, life remains impermanent, every changing and unpredictable. It seems to be even more so in this increasingly complex and interconnected world in which differences of all types present themselves to us every day at work, in the media, and in our communities. And, differences create disturbance. We have a choice. We can … Read more…

Networks of Conversations

Conversations, aka meetings, are the sine qua non of organizations and communities. They are how things get done. “Is there anything that matters that isn’t done through conversations?” asks Steve Zaffron and Dave Logan, authors of The Three Laws of Performance. Planning, problem solving, policy setting, coaching or staying up-to-date with colleagues: all of these occur through conversations. In addition, meeting conversations feed into other ones. Managers develop a recommendation for a board of directors. … Read more…

Tackling Toxic Talk

To begin 2018 I offer two pieces on how to counter talk that undercuts and damages our ability to interact in constructive ways. This first one considers how to stop toxic talk in the work place. The next one explores how to handle talk that cuts close to people’s core: degrading comments about race, ethnicity, gender, age and sexual orientation.  I wish you a wonderful New Year, -Mary   “Public statements are not private,” asserts … Read more…

Dangers of Climbing the Ladder of Inference

I appreciate students and clients who, through their questions or disagreements, invite me to rethink and reconsider what I say and espouse. This happened recently after a two-day workshop on communication and meeting skills with the staff of a governmental agency. I had reviewed the Ladder of Inference to help people learn how to give effective feedback by separating observable behavior (what they see and hear, e.g., when you interrupt me) from inferences or judgments … Read more…

Creating Brave Spaces*

Setting ground rules or conversation guidelines seems to be the sine qua non of meetings these days. Having ground rules can create a safe space for people to interact, but they can also interfere with authentic conversation because people conflate safety with comfort. Is it possible to be both safe and uncomfortable? My husband and business partner Roger James and I believe it is and that it is essential to be able to be both … Read more…

Asking Good, Big Questions

I love good, big questions. When thoughtfully asked and open-heartedly and open-mindedly received, they evoke deep reflection, deeper than the everyday queries we ask ourselves such as what to have for lunch or when to convene a meeting. My questions tend to emerge during periods of quiet reflection or when I feel a sense of disquiet in my days. They also arise from curiosity and a desire for meaningful conversation, both with others and myself. … Read more…

What’s happening, really?

Sally, a small business owner, shares an idea with an employee, Joe, who furrows his brow as she speaks. Sally assumes that the young man is ready to criticize what she is saying and gets defensive. She begins to build a case in her mind about Joe. “He reacts negatively to any ideas I bring up about the business. I am the boss around here. He should just do what I tell him.” (In her … Read more…