Courageous Communication

Picture about seventy people crowded into a dimly lit room with a creaking, wooden floor of an old building at the edge of San Francisco Bay. It was the home of the Dolphin Club, a legendary swim club founded in 1877, and their board of directors called a meeting to propose a series of upgrades to its aging facilities. I was standing at the back of the room with a swim buddy listening to two … Read more…

Emotions: the bane or the boon of our meetings

Perhaps you are reading this just after returning to your desk from a “bad” meeting. You feel frustrated, or even angry, because you think your ideas were ignored and/or nothing was accomplished. Emotions are a powerful force in our interactions. They wield more influence over the quality of our meetings than any other variable. They can turn a conversation among colleagues or neighbors either into a snarling, polarizing, and enervating event or into a joyful, … Read more…

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