Rae Levine, a longtime colleague and friend, with whom I taught meeting management once looked at me in faux disbelief and asked, “Is there anyone left on the planet who does not know how to define desired outcomes for a meeting and build an effective agenda to achieve them?” We both cracked up. It seemed we had been teaching this to multitudes for years. I still teach both because there are many who either don’t … Read more…
“Infrastructure” usually refers to the physical components—structures, systems, and facilities—needed to operate an enterprise or sustain a society, for example, buildings, bridges, roads, water supply, sewers and electrical grids. Interactions—or meetings—need their own infrastructure to operate successfully. Some of the components for interactions are as tangible as buildings and bridges, for example the people and the place you meet or the telecommunication system through which people will interact. Developing the less tangible elements is just … Read more…