Winning Often Means Losing

In an interview on June 30 on NPR’s KHSU* about my forthcoming book, Talk Matters! (stay tuned), a dear colleague phoned in with a delicious question: “If you could wave a magic wand, how would you change how we approach public hearings?” My answer included ideas and examples of how to make such gatherings engaging and participatory. Here I add an afterthought: the importance of opening up the solution space by creating win/win interactions. When you … Read more…