The Gifts and Challenges of Generative Listening

The first time I was listened to, really listened to, was a revelation. It happened in my mid-twenties while talking with Grace, a close colleague and friend. She did something deceptively simple. She paid attention. She restated back to me what she understood me to say. Then she asked a question to increase her understanding of what I was trying to convey.  Hearing my words reflected back to me was revelatory. I felt seen and … Read more…

Spaciousness of “Negative Capability”

John Keats, English Romantic Poet, wrote about “negative capability” in a letter to his brothers George and Thomas in 1871 when he was 22 years old. I read this letter nearly a century later when I was 22, an undergraduate majoring in English literature. I understand this oxymoronically-named ability today in ways I could not have then. As circumstances at work and in our lives become ever more complex, negative capability might be one of … Read more…

What Do You See?

Look around the room you are in right now. What do you see? I notice the lamp on my desk and the printer to the left of my computer. When I broaden my focus I can see the welcome rain out my window and the quickening of the green in the grass and the darkening of the asphalt in the road. What you see is shaped by the society in which you exist. In societies … Read more…

Active Hope

“Active hope is a practice…it is something we do, rather than have.” Joanna Macy and Chris Johnstone When I feel hopeful, I have some confidence that what I hope will happen is likely to happen. For example, I hope this meeting accomplishes what I want it to accomplish. Or, I hope people listen to one another’s perspectives. In this way, desire for a particular future is a part of hope. “Active hope,” according to Joanna Macy and Chis … Read more…

When Your Hair Is On Fire…

According to Stephen Covey, one of the seven habits of highly effective people is that they, “Seek first to understand, then to be understood.”  It sounds so simple. Something you could embroider on a pillow. Or, make into a poster. Simple does not mean easy. When someone says something that sets your hair on fire, the temptation is to go tit for tat, tooth for tooth, measure for measure. We go round and round, getting … Read more…

Handling Hidden Emotions

A colleague was in a meeting recently with her counterparts from around the state trying to figure out how they might collaborate to improve each of their organizations’ individual performance. As they considered possibilities, one member of the group kept objecting to everything in a harsh tone. Basically the message was, this will never work, don’t even try it. So, on breaks and when the naysayer was not in the room, the group came up … Read more…

Winning Or Losing?

Some believe living is all about being right/winning OR being wrong/losing. This either/or perspective is exciting and fun in sports. We can root for our team or favorite athlete with passion. However, this way of thinking is destructive in conversations and when we are trying to get stuff done with others. What does it mean to “win” in conversations? Convincing others your solution is the right one? Silencing others? Dominating the conversation? Looking good in … Read more…

Liar, Liar, Pants on Fire

In this time of “alternative facts” and “fake news,” the children’s rhyme, “Liar, liar, pants on fire”, doesn’t seem as amusing now as it might have when we were children. Lying or communicating falsehoods is a serious matter. It is serious enough to be addressed by one of the Ten Commandments that are foundational in Christianity, Judaism, and Islam (“Thou shall not bear false witness against thy neighbor.”) and one of the elements of Wise or Virtuous Speech In the Eight-fold Path for ending suffering in Buddhism (“abstinence from false speech”).

The perils of lying are even illustrated in one of Aesop’s best-known known fables “The Boy Who Cried Wolf”  and the iconic stories about Pinocchio.

“False speech” undermines people’s trust and creates uncertainty among friends, colleagues and family members. When people lie, we then tend to question everything they say. As the old man who tries to comfort the shepherd boy in Aesop’s fable said, “Nobody believes a liar…even when he is telling the truth!”

Being untrustworthy undermines relationships and creates disharmony. Right now, trust and harmony are qualities we need more than ever in our lives.

Saying things that aren’t true also affects those who say them. I still remember the embarrassment I felt lying to my cousin when he caught me walking home from school early one morning in Adams, Massachusetts. “School was canceled,” my first-grade self exclaimed. I can still feel the shame I felt when he handed me over to my justifiably skeptical mother. It was painful to experience her mistrust of me for a time after this. I now know that I was experiencing the discomfort of “cognitive dissonance” or the conflict between one’s thoughts and words.

In addition, lying also reflects badly on and creates mistrust in the group or institution that the untruthful person is a part or representative of.  If you can’t trust someone to speak the truth, can you trust the group or institution they are speaking for? All in all, falsehood undermines the social fabric of our society.

It seems we all “lie” in big or small ways every day. When someone asks us how we are, we say we are fine even when we are not. We avoid telling people when they hurt our feelings. We tweak numbers and obfuscate performance at work. We don’t openly disagree with colleagues even when we do.

What leads us to lie, withhold accurate information, exaggerate, or create false impressions? Usual reasons include saving face, making a good impression (i.e., being loved or admired), keeping the peace and avoiding conflict, not hurting others’ feelings, gaining advantage over others, protecting one’s job or status, avoiding doing what you don’t want to do (School was canceled!), or creating confusion in order to distract people from the truth.

The unfortunate impact is that in the face of confusion and misinformation, people get cognitively overloaded and give up trying to discern fact from fiction.

Telling the truth is often not easy. For the sake of our relationships and the social fabric of our society, and to engender trust and confidence in the institutions that make civil society possible, we need to start telling the truth more and asking for the same from others.

Mary’s book “Talk Matters! Saving the World One Word at a Time” is now available.  Click here to purchase it.