“Duh’s” and “Aha’s”*

When do your best ideas come to you? Perhaps while you are walking, showering, or having a good conversation with people you trust? Or, do they come while you are studying an issue and trying to solve it based on your past experience with solving a similar problem? When faced with a difficult issue many of us try the latter and often come to an impasse or apply an ineffective solution. This happens for two … Read more…

Ask Really Big Questions

A participant in a recent leadership workshop asked me an evocative question: “What is your favorite chapter in your book?”. Given that the workshop focused primarily on communication skills I referred her to Chapter 9 on Six Indispensable Communication Skills in Talk Matters!. But then I paused and realized that one of my favorite chapters is Chapter 1 in which I describe the propositions underlying the practices that are the focus of the book. “They … Read more…

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