Talking Better Together by Being Compassionate

At a meeting of 20 scientists and 6 lab technicians in a research and development company, one of the technicians, Sharon, unexpectedly bursts into tears. She describes how “pulled apart” she feels by all the competing needs and priorities of the scientists, and she wails, “I am so frustrated that I can’t do the quality of work I want to do because there is just too much of it, and there is no way to … Read more…

Talking Better Together by Opening to Change

Eighty people sit in groups of four around small tables spread across a gymnasium floor. The topic is water, always a touchy subject in California. This time, however, the problem isn’t having too little water; it’s having too much. The state “owns” the water and grants rights to use it to various agencies throughout the state. There’s a catch, however: If you don’t use what you’ve been licensed to use, you can lose rights to … Read more…

Talking Better Together by Clarifying Intentions

What do you want to accomplish at work or in your community? Who do you need to work with to get it done? What’s the most effective way to interact with them to achieve your goal? You prime how you interact with others by clarifying your intention towards them. Is your intention simply to look good, appear smart, and dazzle people with your brilliance?  Is it to convince them of the rightness of your goal … Read more…

Talking Better Together by Choosing Mindfulness

In anticipation of the release of my book this Fall, I will be highlighting content from “Talk Matters: Saving the World One Word at a Time” here in my blog. I hope as you read, we will grow as colleagues because I’m looking for people who will save the world with me. Specifically, colleagues who will save the world by talking better together—together with those we must work with to get things done for our … Read more…